Who We Are

A strategic advisory firm that partners with organizations to enhance customer experience, streamline operations, and drive sustainable growth. We provide tailored consulting solutions that align business goals with measurable results. We help our partners optimize their customer experience, operational performance, and workforce development by working with organizations across all industries, with a subject matter expertise in healthcare, manufacturing, and member-driven organizations, to deliver tailored, insight-driven solutions that drive sustainable growth and measurable outcomes.

Led by Principal Consultant John Espinoza, JGE & Partners brings over 20 years of experience in transforming contact center operations, launching customer success initiatives, and aligning business strategy with performance goals. From process optimization and AI-enabled support to training program design and Voice of Customer integration, we equip leaders with the tools and strategies they need to thrive in today’s dynamic service landscape.

At JGE & Partners, we don’t just consult, we collaborate, implement, and deliver results.